The story of Qantas flight 1 is a human story - a story about how quickly things can go wrong, once a few very human mistakes are made. It’s also a story about how even following the rules can ...

Qantas booked an Australian couple's 13-month-old baby on a separate flight from Europe to Thailand. The pair spent over 20 hours on the phone with Qantas' help line and had to call them 55 times.