The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Dynamics — Microsoft’s combination customer relationship management and enterprise resource planning platform for sales, service, project management and operations — isn’t just for large organizations ...

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Over the last decade, the way we work, where work is done, and business models have changed exponentially. Now is the time to move to the cloud and get the right solutions to empower your people to ...

When Microsoft took the wraps off Dynamics 365 a couple of weeks ago, officials seemingly didn't want to talk much about tech. They were more intent on appealing to business decision makers. But most ...

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

Microsoft will allow organizations to create their own autonomous AI agents within Copilot starting next month.

This article series spotlights key business trends identified by the expert members of Forbes Councils. Find out if you qualify for Forbes Technology Council here. In recent years, Microsoft has ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...