Key Points VOP is how a process communicates its current progress while meeting customer needs and expectations. VOC is communications and expectations given to a company by the customer. Paying ...

Journal of the Royal Statistical Society. Series D (The Statistician), Vol. 45, No. 4 (1996), pp. 487-502 (16 pages) Process capability analysis is designed to estimate the proportion of parts that do ...

Key Points Making stable processes can reduce waste. Stable processes are created by minimizing the impact of variation on a process. Don’t mistake stable processes for capable processes. To maintain ...