UnitedHealthcare, Blue Cross Blue Shield and other health insurers plan fixes to prioer authorization, a common source of consumer complaints.

A coalition of health insurance companies is vowing to make changes to the prior authorization process, after years of patients and providers’ complaints over a system they say delays care and endangers people’s health.

Major health insurance companies, representing about 75% of covered Americans, are pledging to speed up the "prior authorization" process, Dr. Mehmet Oz announced Monday.