Upskilling and reskilling by leveraging instructor-led training or online courses helps your team remain knowledgeable. With ...

A customer has to repeat their issue multiple times only to be transferred to a live agent ... customer service people can turn even the worst interactions into positive customer experiences.

Hang on, wasn't Capita already handling things like billing, etc? Ah, AgentSuite comes to the rescue Scandal struck UK ...

Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to ...

A man on a mission of kindness is helping commuters start the day with a smile on the New York City Subway.

Customers must be given positive, trustworthy ... “We are delivering a service that can make the difference of life or death. A good customer experience could be a determining factor in that ...

“Organizations are navigating multiple headwinds, including a lack of call center agent engagement, poor coordination between departments, and outdated legacy systems. Reimagining customer ...