Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

When customers say they’ll pay more for better service, they're asking for both consistency and the human touch, among other, ...

With more and more customer experiences documented online through online reviews, good customer service (CS) outcomes can be the determinant of a healthy business reputation.

Perhaps most important, however, is the potential for strong customer service to turn into positive word-of-mouth recommendations. Seventy-five percent of customers have recommended a company ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

What separates good companies from not-so-good companies are the things they do once a problem occurs. That is where companies with customer service as a core value will shine.

The other day my wife and I were flying back from Arizona. We stopped off at one of the airport lounges. There was this young man around 21 or 22 years old that helped us. His customer service was ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...

Trader Joe’s is known for its standout customer service. But when the grocery store chain delivered to an 89-year-old WWII veteran, the legend spread far and wide.

“The reality is that our negative customer service experiences are far more memorable than our positive ones and we typically embellish those negative events to anyone that will listen thereby ...

KEANE: The key to getting good customer service is preemptively de-escalating the situation. Dos Santos does this with what he calls caretaking statements. It's essentially showing your appreciation.

3. Proactive vs. reactive Customer service is reactive, meaning it responds to the customer's needs after they have arisen. On the other hand, customer experience is proactive, meaning it ...