A friend of mine -- who is very good at finding the dark side of every bright picture -- firmly believes that in the midst of the United States' longest run of peacetime prosperity, we are faced with ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Types Of Unconscious Bias In Customer Service • Similarity Bias: Customers and agents may prefer to interact with people they perceive to be most like them. • Anchor Bias: Perceptions of a ...