From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

In the report, Pega was recognized as a Leader among 12 vendors Gartner evaluated for completeness of vision and ability to execute. According to Gartner, the customer engagement center (CEC ...

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM ...

Pega GenAI Blueprint is changing every client ... around their website, around the contact center, around a chatbot or around their back-end data sources. The center of architecture is perfect ...

Dublin, Dec. 16, 2024 (GLOBE NEWSWIRE) -- The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact ...

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business. As with other Software-as-a ...