Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

FORT HOOD, Texas--Good customer service costs nothing, but it is priceless in terms of what it means to the patients and staff at Carl R. Darnall Army Medical Center. “Wherever they go, people have ...

The role of Medical Affairs within the pharmaceutical industry is to generate and disseminate evidence to healthcare ...

Recently one of my nurse practitioner students referred to a patient as a customer. She informed me that during her preceptorship the practice gave “customer” patients whatever they wanted. If ...

J.D. Power recently presented “New Approaches to Measuring Patient Satisfaction” in January at Merchant Medicine’s annual ConvUrgentCare® Strategy Symposium in Scottsdale, AZ, to health system, retail ...

Patient satisfaction – customer service, really – in hospitals and healthcare: It’s time for the industry to raise the bar—and it needs to get a move on. Even though the goal of customer satisfaction ...

Doha: A team from Hamad Medical Corporation’s (HMC) Center for Patient Experience and Employee Engagement (CPESE) has been recognized for its efforts to create a better experience for the healthcare ...

IN the labyrinth of modern health care, customer service is a fundamental pivot that, surprisingly, has often been marginalized. However, a transformation is underfoot, and at the core of this ...

It's been seven weeks since my odyssey to heal a badly fractured wrist began, and I'm happy to report that it's just about over. Through this journey, I've made stops to numerous healthcare settings.

New Bedford, Mass.-based Southcoast Health – with more than 450 providers at more than 50 locations across southern Massachusetts and Rhode Island – faces the same challenges as other health systems ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...