Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

The fastest growing segment of the population is over age 85. With age comes many diseases, falls and accidents that often lead people to rehabilitation. Although you may associate rehabilitation with ...

Nobody wants to visit the dentist. You and your team have to always keep that in mind. Anything and everything your practice can do to exceed expectations will keep patients coming back for their ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Salesforce, the world’s leading AI CRM, recently announced that Maxicare Healthcare Corporation, the Philippines’ leading health maintenance organization (HMO), has deployed Agentforce in Service ...

Drago brings more than two decades of experience to his role, in which he will oversee all components of the Care Flight ...

41% of Optum patients who responded said they experienced reductions in the quality of care they receive at Hudson Valley medical practices after their purchase by Optum. About 36% of Optum patients ...