Commissions do not affect our editors' opinions or evaluations. If you’re looking for a way to improve your call center, automation should be top of mind. No matter your industry, call center ...

Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency. Find the best AI call center software and tools. Written by eWEEK content and ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing ...

Some words may be mispronounced. Alliant Energy call center employees in Iowa will “transition” to being employees of InnoSource, a national staffing agency with expertise in call center ...

the non-emergency AI answering system is likely to have a permanent place in the dispatch center, Hatton said. Aurelian AI will only answer business line calls. When people dial, Hatton said a ...

“We have already put in place that [the call center metric] is going to have a smaller weighting on star ratings moving forward,” CMS Medicare Director Meena Seshamani said Wednesday at the ...