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One such application is live help, as when an operator conducts an online chat or VOIP call with you on a Web site. I've been hearing about this for a decade, but it just never seems to go anywhere.

If your business is on the fence about deciding whether or not to implement the online live chat, the finding of a recent survey by Software Advice may just help you take that decision. The survey ...

One of the biggest barriers to EV adoption is a lack of education about owning a plug-in car. GM wants EV Live, its new call center, to solve that.