The Payment Assistance Bundle is a new offering from National Grid that combines three solutions to help customers manage energy costs and pay down past due amounts over a 12-month period. The bundle ...

The National Grid website will be unavailable starting May 22 through May 27. The website will return to normal business operations displaying customers' new account number on May 28.

Translation to more than 60 languages is available on National Grid’s website by visiting nationalgridus.com, scrolling to the bottom of the page and choosing from the Select Languages dropdown box.

National Grid is aiming to help customers better read and understand their bills with a new design. Over Memorial Day weekend, National Grid will upgrade its billing system with “an easier-to ...

National Grid also sponsors its own assistance programs. Each is administered by HeartShare Human Services of New York, a nonprofit. For information, visit HeartShare’s website or call 1-855-852 ...

National Grid put out a notice about the scam after customers reported emails and phone calls from scammers demanding immediate payment on late bills. In some of these cases, customers have event ...

National Grid is not expecting power to be restored to Oneida County until 11:30 p.m. on Tuesday. There are more than 101,000 National Grid customers in the county.

BUFFALO, N.Y. (WIVB) — Customers who have experienced a National Grid power outage for 72 or more consecutive hours are eligible to request reimbursement for loss of food and/or medication. The ...

BUFFALO, N.Y. — National Grid announced Thursday it is waiving late fees for those impacted by the December 2022 blizzard. The bills must have been due between December 23, 2022 and February 20 ...