The Payment Assistance Bundle is a new offering from National Grid that combines three solutions to help customers manage energy costs and pay down past due amounts over a 12-month period. The bundle ...

Translation to more than 60 languages is available on National Grid’s website by visiting nationalgridus.com, scrolling to the bottom of the page and choosing from the Select Languages dropdown box.

The National Grid website will be unavailable starting May 22 through May 27. The website will return to normal business operations displaying customers' new account number on May 28.

National Grid is aiming to help customers better read and understand their bills with a new design. Over Memorial Day weekend, National Grid will upgrade its billing system with “an easier-to ...

National Grid put out a notice about the scam after customers reported emails and phone calls from scammers demanding immediate payment on late bills. In some of these cases, customers have event ...

National Grid also sponsors its own assistance programs. Each is administered by HeartShare Human Services of New York, a nonprofit. For information, visit HeartShare’s website or call 1-855-852 ...

And National Grid customers have multiple options to file a claim, including online by visiting nationalgridus.com, by email to foodloss@nationalgrid.com, by phone at 315-428-3370 or by mail to ...

“Nearly 141,000 of these customers are in the Mohawk Valley.” According to National Grid, residential natural gas heating bills are expected to decrease 18% for the 2023-24 winter heating season.

National Grid is reporting more than 10,000 customers across Central New York are without power Sunday afternoon. Below is a breakdown of the counties with the most customers without power as of 5 ...

SYRACUSE, N.Y. — National Grid is reporting more than 10,000 customers across Central New York are without power Sunday afternoon. Below is a breakdown of the counties with the most customers ...