National Grid's plan to defer gas bills with interest has upset Massachusetts customers, who fear higher costs. The DPU's decision is pending. Garfield by Jim Davis Phaistos Disk: 3,000-year-old ...

Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...

BEN MARIA. ON MONDAY, THE MASSACHUSETTS DEPARTMENT OF PUBLIC UTILITIES ORDERED NATIONAL GRID RIGHT HERE NOT TO COLLECT ON CHARGES OLDER THAN 60 DAYS IF IT DIDN’T BILL CUSTOMERS IN A TIMELY MANNER.

Fueled by outrage from customers, National Grid announced Thursday night that it is backtracking on its plan to charge interest when offering natural gas bill reductions next month. The company ...

National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to ...

The 35,000 National Grid gas customers in Massachusetts who did not receive timely bills during the winter — or, in some cases, got no bill at all — will get a substantial break in what they ...