Fueled by outrage from customers, National Grid announced Thursday night that it is backtracking on its plan to charge interest when offering natural gas bill reductions next month. The company ...

National Grid's plan to defer gas bills with interest has upset Massachusetts customers, who fear higher costs. The DPU's decision is pending. House cancels rest of votes for week after GOP floor ...

Fueled by outrage from customers, National Grid announced Thursday night that it is backtracking on its plan to charge interest when offering natural gas bill reductions next month.The company ...

Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...

THE VERY BEGINNING. ALL RIGHT, BEN, WHERE’S THE MONEY? SO ON THIS BILL, NATIONAL GRID TELLS CUSTOMERS THEY GOT A DISCOUNT AND IT SAYS IN WHAT SECTION THEY CAN FIND IT. BUT THE PROBLEM IS THERE ...

I just couldn’t believe it.” That was Troy resident Wendy Germond’s reaction when she saw a three-digit total on her National Grid bill. She said it’s never been that high in four years.

But those customers will eventually have to pay up. About 15,000 National Grid gas customers in Massachusetts have not received a bill from the major utility for months, creating anxiety and ...

The average National Grid customer’s electric bill would rise 20% over three years in a rate hike plan submitted to regulators on Friday. Under the utility’s proposal, the average customer ...

The rate increase, National Grid argues, is necessary for maintaining service as ... companies up to offering non-polluting energy alternatives to customers. The bill failed to pass this legislative ...

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

The gas bill that Chris Vorlicek received from National Grid at the end of 2023 was a bitter disappointment to him. The bill was for almost $250, about the same as his bill for the same cold ...

ALBANY — Do you complain when you open your monthly gas and electric bill from National Grid? If so, here is your chance to raise your concerns in public. And it may just help keep money in your ...