The Top 14 CRM Customer Engagement Center Vendors ... involve emerging technologies such as machine learning applications, chatbots and mobile messaging. That figure is a huge increase from ...

SMS and mobile applications. In its latest move, the company is building a Web portal that will let consumers sign up to receive brand communications via multiple channels, including mobile, as well ...

The franchisee is leveraging Punchh’s mobile CRM suite for its platform. “We’ve been wanting to get into a loyalty program for quite some time,” said Richard Eisenberg, CEO of QSR ...

3 types of CRM database CRM database applications fall into three categories depending on the type of data they process and their distinct purposes: Operational CRM database: Automates and ...

Mobile-social CRM So why did NRG Energy decide to focus ... While NRG Energy’s first priority is launching applications for its employees’ smartphones and tablets, eventually the company ...

The No. 1 challenge is lack of visibility in terms of how mobile Web sites and applications actually perform across a broad range of browsers and devices. For example, mobile Web site content may ...

Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with ...