Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1.

Microsoft 365's new logo is essentially Copilot's with a minor addition . As spotted by Windows Latest, Microsoft is sending out a notification to 365 users warning them about an upcoming branding ...

In Dynamics 365, Microsoft’s launching what it calls Copilot (borrowing branding from GitHub’s Copilot service), which — broadly speaking — aims to automate some of the more repetitive ...

Glance aligns with Microsoft's vision for a modern, AI-powered contact center. As Dynamics 365 uses Microsoft Azure AI and Microsoft Copilot to power intelligent routing, sentiment analysis, and ...

Many of those tasks are already automated, and Microsoft's hope is to make them better, said Jeff Comstock, corporate vice president of Dynamics 365 Customer Service at Microsoft.