The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft introduces new AI-powered Copilot experiences for sales and service teams, enabling seamless integration of CRM data and Microsoft 365 tools.

Learn how Dynamics 365 transforms business processes with real-time analytics, seamless integrations, and powerful tools for ...

Designed for customer service use cases, it integrates with customer relationship management (CRM) software including Microsoft’s own Dynamics 365, Salesforce, SAP, Workday and ServiceNow to ...

Microsoft promises its customers in Europe greater sovereignty with new cloud offerings. However, analysts describe the offer ...

With an eye on the growing contact center-as-a-service market—which is being spurred by enterprise efforts to offer better customer service and experience—Microsoft on Tuesday released a new ...

Microsoft first announced the GPT-3 powered code builder at its Build developers conference in May 2021; that was based on a GitHub pilot service. The new Power Apps feature is now included in ...

Learn insights for how to personalize and connect your customer journeys and energize your employees at Customer Experience Reimagined—with best practices from Microsoft’s own CX transformation.