Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft Copilot automatically writes emails for users within Dynamics CRM screens Customer service has been the traditional stomping grounds of the conversation AI and “chatbots” that are the common ...

The purpose of the GUID, according to Microsoft, is to help companies organize and keep track of responses to e-mail marketing campaigns and customer service correspondence. Out of 300 companies ...

Microsoft takes on customer-service In Gartner's opinion, CRM vendors with full-featured products--such as Onyx Software, Pivotal and Siebel Systems--don't have much to fear from Microsoft in this ...

HOW DYNAMICS 365 CUSTOMER SERVICE HELPS. By setting up an email response address and a portal for self-reporting, all reporting was now captured in one central location.

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT ...

What’s more, it grabbed this deal at the expense of its rivals. HP, Inc. had been a Salesforce CRM customer, while Oracle had been its service software provider.

Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise customer relationship management software, is set to debut by mid-2007 as part of a revamped product code-named Titan.

Microsoft had already partnered with Parature but decided it was time to acquire the company, in the belief that self-service is becoming a preferred way for customers to get help with products ...