Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.

Please call our customer service number at 1-800-668-3813 (TTY 711), 8a.m. – 8p.m., 7 days a week. Esta información está disponible de forma gratuita en otros idiomas.

The investigators with the Government Accountability Office also kept track of how long it took for operators to answer the phone at 1-800-Medicare. For 75 percent of the 500 calls made, the wait ...