Numerous gas and electric customers said the utility giant left them in the dark for months about a move from paper to electronic bills.

Through Leap’s software-only solution, select National Grid office buildings in Massachusetts will participate in the state’s Clean Peak Standard and ConnectedSolutions grid services programs.

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

National Grid is the first large-scale U.S. utility to adopt Kraken, which is proven to deliver a top-tier customer experience while streamlining operations.

National Grid electric customers in Massachusetts will have the ability to earn money back on their monthly bill by plugging in their vehicles during off-peak hours and tracking their charging.

Massachusetts home-electrification pilot could offer a national model Installations are wrapping up this month for the turnkey program providing solar, heat pumps, and batteries to households that ...

Here's a look at how weekly unemployment claims changed in Massachusetts last week compared with the week prior.

National Grid electric customers may soon see millions returned to them after Massachusetts regulators penalized National Grid for a slew of customer complaints.

Massachusetts DPU penalizes National Grid for systemic billing errors and customer service failures during peak winter heating season.

Following a successful pilot in New York, National Grid and Leap expand their virtual power plant initiative to Massachusetts.