Don’t automate broken processes—follow these process improvement steps first to lay a strong groundwork for automation ...

Continuous improvement has become a must-have business mindset to innovate and stay ahead of competition. Working in manufacturing, you probably know kaizen— the Japanese word often translated as ...

QOS is a framework intended to improve customer service while focusing on continued quality improvement. There are numerous ...

In today’s fast-paced technological landscape, businesses face an imperative to modernize their systems or risk obsolescence. The AI era, marked by rapid advancements in AI and GenAI, has brought new ...

The higher education accreditation system relies on infrequent, resource-intensive reviews that occur every five to 10 years, often creating lags in identifying and addressing quality concerns at ...

While the Covid-19 pandemic left many restaurants across the U.S. reeling in its wake, Tex-Mex chain Chuy’s saw an opportunity to use continuous planning to transform uncertainty into greater ...