Pam Danziger reports on retail, focused on the luxury consumer ... Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a ...

Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...

Luxury brands all know that maintaining a high level of personalized service for their discriminating and well-heeled clients is an imperative. Often referred to as “clienteling,” high-end ...