A great customer experience keeps a business’s current customers happy and satisfied. However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring ...

Topicus, a Dutch VMS company, sees 25% growth in 2023 with strong innovation and financials. High valuation poses risk. See ...

But now its business model is rubbing off on retailers, and changing the way we shop in traditional brick-and-mortar stores. Amazon Prime is a paid loyalty program that costs $99 or $10.99 a month ...

“My philosophy behind it is subscriptions are about loyalty,” Tenev said ... adding that it’s a “nine-figure business,” meaning at least $100 million in annual revenue.

ESW's Fionn Uibh-Eachach notes strategies footwear firms can consider to mitigate impacts from tariffs, such as B2B2C ...

Heskett, J., W. E. Sasser Jr., and L. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New ...

Casinos are known for offering excitement, luxury, and the promise of big wins, but behind the glitzy façade lies a business model designed to maximize profits. While many people may think of casinos ...

Virgin is introducing its first loyalty application for all of its ... the level of user engagement and impact on business, Virgin will find the best way to maximize the return on its investment ...

loyalty is particularly important because it's "equivalent to wallet share." Tenev said the number of subscribers increased from about 1.5 million a year ago to 3.2 million today, adding that it's a ...