He gave me time to make my own decision. Kyle’s kindness and honesty went above and beyond my expectations. He has set the bar extremely high for the customer service Lowe’s offers.

Starting May 5, Lowe’s is equipping all 1,717 retail locations nationwide with mobile and Web resources that enable store associates to connect homeowners with local service professionals ...

Lowe's inventory shrink as a percentage of sales ... deterrent for any type of theft activity is effective customer service," he said. In other words, having more employees engaging with customers ...