Financial technology company introduces virtual AI agents to automate workflows and provide real-time insights for QuickBooks ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the ...

While GenAI presents exciting possibilities for customer experience, it’s essential to recognize that its integration into CX systems is not without challenges.

An MOU reveals the procedures for conducting background investigations for “high-level national security positions.” Plus, budget cuts have impacted the State Department’s FOIA operations.

Alorica Inc., a global leader of digitally-powered customer experience (CX), today announced its participation in Sanas’ latest $65 million Series B funding ...

The CX team then started to weave that data and insight into the business to put the customer at the heart of all the decisions and choices that it was making. It also wanted to arm PTSB’s business ...