Every KPI should stem from your organization's core goals. Whether these are financial objectives, customer satisfaction targets or operational efficiency aims, clarity in these objectives is crucial.

Change CIO reporting structure to avoid missing KPIs The key performance indicators used by heads of finance to measure the effectiveness of CIOs is not sufficient to drive tech-led transformation ...

This article argues that a company should structure its key performance indicators around key stakeholder groups, such as customers, employees, suppliers, regulators, funding sources, and the ...