The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

From communication and data storage to cybersecurity and remote work infrastructure, businesses of all sizes rely on IT to ...

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

Your IT help desk solution gathers data on numerous requests, tickets and issues. This information lets you gauge the performance of your support team and evaluate employee satisfaction levels.

Under the contract, LCG will provide comprehensive IT infrastructure and help desk support services for almost all phases of the institute’s IT operations, which ranges from servers and switches ...

Every business owner understands the frustration technology can bring. Systems fail, data disappears, and teams spend valuable hours waiting for resolutions. These repeated interruptions harm ...

Technology drives businesses, but staying updated can feel like chasing a constantly shifting goal. As companies grow, they encounter challenges like safeguarding data from cyber threats or handling ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...