In very simple terms, customer service is really just about keeping the customer happy. There are ways or strategies to employ to improve your customer service as an organization and keep your ...

Service recovery tips from customer experience consultant and customer service speaker Micah Solomon in Forbes. Newsletters Games Share a News Tip. ... or find interesting are excuses. For example ...

My favorite report from last year was issued by New Voice Media, which reported that $62 billion of business was lost due to poor customer service. I love reading studies and benchmark reports.

Alfred Valrie of Los Angeles is a loyal AT&T customer, paying for pretty much everything the company offers: cellular service, a landline, home Internet, and TV.

It was a one-line chat reply from an AncestryDNA customer-service rep that ripped Catherine St Clair’s life apart. St Clair, 57, is her family’s resident genealogist and had sent her saliva to ...