Because in an age when people expect the world at their fingertips, customer service must show up wherever their customers want to engage. In fact, 47% of U.S. consumers already use three to five ...

It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how we will implement our customer service strategy in 2014. To ...

A recent study from workforce management firm ClickSoftware reveals that companies lose roughly $900 per employee every year due to lost productivity from customer service wait times. That adds up ...

Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis. (Take, for instance, this 24-year-old doctor who fought ...

Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. The report was based on data from a ...

Helsinki is the most expensive city in the world for hotel room service, according to Tripadvisor. If you're staying in a hotel on a tight budget, make sure you think twice about opening the ...

In Sine’s experience, opening a one-stop “breeds a service-centered culture on campus that will translate into higher student satisfaction and turn students into brand ambassadors.” Following are some ...