Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers? According to an infographic produced by Aspect Software based ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

This correlation is evident in findings from the recent Student Voice survey on service interactions with nonacademic offices. [block:block=176] Conducted by Inside Higher Ed and College Pulse with ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience. Check out the infographic for more ...