As organizations become increasingly dependent on software-based solutions, strategies to improve their efficiency and reliability are critical. IT Service Management (ITSM) provides a blueprint for ...

Lucas County, Ohio’s geographic information system-centered ALM system connects people, processes and data, greatly enhancing ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

Lisa Erickson-Harris is a research director with Enterprise Management Associates, Boulder, Colo., a leading analyst and market research firm focusing exclusively on enterprise infrastructure ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

I had the pleasure of sitting down with Janet Holling this week, an IT consultant at global private healthcare provider Bupa, who works in the Australia/New Zealand region and is in the process of ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

I chose the title for this article for a very specific reason: The fire service doesn’t hire dummies, and our personnel already understand more than we sometimes give them credit for. Integrated Risk ...

What Happened: Multinational tech giant Microsoft Corporation MSFT has been awarded a patent for implementing a “ledger-independent token service.” According to the grant issued by the United States ...