Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Research shows that 52% of customers expect instant service ... from a human agent, Talkdesk After Hours captures key customer details and enables them to schedule a callback, helping businesses ...

Brand reputation and online image ... customer service team fresh for any inquiries that need a more dynamic response. A chief cause of escalating tempers is being passed around from one agent ...

AI Agents are easy to set up and maintain with Kustomer’s powerful and easy to use AI Agent ... in AI-driven customer experience, Kustomer is dedicated to helping customer service organizations ...

Otter, the AI-powered meeting assistant and transcription service ... responses to customer objections on the fly. [Image: Otter] Once the meeting is done, the Sales Agent can assist with drafting ...

One persona might be a customer-service agent helping a customer deal with credit card fraud, he said. "How do you look at that use case and layer an AI engine on top of it, and then say, what are ...