From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Ant International has launched Alipay+ GenAI Cockpit to help fintechs and superapps develop more secure and efficient ...

When she finally did, the agent’s voice was bright and professional ... This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

It's not any better at understanding my problem than the typing robot, but it's also not so sure I'm ready to get to an agent just yet ... including customer service. Businesses say it's the ...

Brand reputation and online image ... customer service team fresh for any inquiries that need a more dynamic response. A chief cause of escalating tempers is being passed around from one agent ...

One persona might be a customer-service agent helping a customer deal with credit card fraud, he said. "How do you look at that use case and layer an AI engine on top of it, and then say, what are ...

Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer ... into agent performance and improvement opportunities, thus helping you work toward ...