When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine in the near future, you call a customer service number for a cruise line and are ...

President Trump’s repeated claims about having “solved” the India-Pakistan war infuriated Prime Minister Narendra Modi of India. And that was only the beginning. Credit...Eric Lee/The New York Times ...