Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...

In May, Tessa went rogue. The National Eating Disorder Association’s chatbot had recently replaced a phone hotline and the handful of staffers who ran it. But although it was designed to deliver a set ...