Great leaders know feedback isn’t just about what you say — it’s how you say it. The right approach keeps teams motivated and service sharp. When used strategically, the “compliment sandwich” builds ...

Focus on developing their strengths instead of pointing out their weaknesses. How does critical feedback affect your team’s success? Researchers Marcus Buckingham and Ashley Goodall argue that many ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...

At a time when so many are unhappy in their careers or roles, fostering a culture of empowerment is crucial to employee success, satisfaction and retention. One of the most effective ways to achieve ...

If you’re a business owner, manager, or team lead, you’re going to have to give negative feedback to your people. This isn’t a bad thing: Everyone has blind spots. Your job is to help them identify ...

If there’s one theme that keeps surfacing in my coaching sessions with leaders—across industries, levels and cultures—it’s this: Giving feedback is one of the hardest parts of leadership. Not because ...

It’s a familiar dilemma; we sense something important in someone’s behavior or performance, something we feel they really need to hear. But should we say it? When? And how? In our professional and ...

Inc.com columnist Alison Green answers questions about workplace and management issues—everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A ...