Gold Nuggets mining from the River in Austria, real Gold. We’re repeatedly told that feedback is a gift. Feedback is data that lets us know how our performance is being received and perceived. At its ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

Amazon will soon have to refund some Prime members as part of a $2.5 billion settlement with the Federal Trade Commission – $1.5 billion of which will be returned directly to customers. It’s the FTC’s ...