Working on weekends suck for many people. This woman works at a bookstore, where Sunday is the busiest day with too few staff ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Source: Pexels/Alex Green/Public domain. The first step in dealing with insults is to ascertain that the insult truly is an insult. Whenever someone insults us, we ought to consider three things: ...

We know irritability when we see it or feel it, but what exactly is it? Experts differ on the exact definition, but a way to think of it is as feelings of annoyance and impatience that are out of ...

Criticism is part and parcel of living in the world. Posting on social media, performing your stand-up comedy, or even coaching your kid’s soccer team will all invite judgment and criticism. And doing ...

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