Starbucks is teaching staff how to de-escalate conflicts involving customers breaking its new in-store policies. As part of new CEO Brian Niccol's vision to make its stores places where people ...

These are systems that increase adrenaline, stress hormones, heart rate, blood pressure, and muscle contraction—and that informs your brain that there’s a threat going on. That can either escalate ...

Research shows how language can de-escalate conflict and build connection. Updated March 14, 2025 | Reviewed by Gary Drevitch. Share. Tweet. Share on Bluesky. Share. Email. Key points.

Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

Although we cannot control others, you can consistently respond with calm, low-tone, nonreactive communication to de-escalate tension; use small gestures to acknowledge the other person, such as a ...

And other suggestions for how to de-escalate a show-down between the president and the city. ... I understand the realities of armed conflict and the weight of decisions made in that environment.

A patient-centric approach to design that emphasizes concepts like continuous improvement and the reduction of wasteful steps can reduce stress on projects.