Conflict can be a natural part of campus life ... Raising your voice, or asserting control through forceful language can escalate tensions further. Focus on de-escalating by responding ...

Starbucks is teaching staff how to de-escalate conflicts involving customers ... the easiest way to avoid conflict would be ...

Gottman’s research emphasizes the importance of what he calls a “softened start-up”—that is, approaching conflict with calmness, clarity, and care. Rather than jumping right in with accusations or ...