When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon operates as a large online marketplace where many products are sold by independent merchants rather than Amazon itself. Most of these third-party sellers on Amazon also handle their own ...

We may receive a commission on purchases made from links. Whether you're enjoying all of the perks of an Amazon Prime subscription or you just occasionally buy a product from the online retailer, when ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Amazon is the the most efficient, popular online retailer. So maybe it shouldn’t be surprising that it’s a gold mine for scammers. These individuals, bless their blackened hearts, are adept at ...