When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon operates as a large online marketplace where many products are sold by independent merchants rather than Amazon itself. Most of these third-party sellers on Amazon also handle their own ...

We may receive a commission on purchases made from links. Whether you're enjoying all of the perks of an Amazon Prime subscription or you just occasionally buy a product from the online retailer, when ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

Depending on how you signed up, canceling Amazon Prime might be easier said than done. In fact, that's one of the key issues in a lawsuit filed by the Federal Trade Commission (FTC) in 2023. The FTC ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...