When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Looking for a job? You may find yourself "face to face" with an artificial intelligence bot, rather than a person. Corporate recruiters have long used AI to quickly scan job applications and whittle ...

While each job interview will be different, certain questions come up time and time again. "Why do you want to work here?" and "Tell me about yourself?" are the two most commonly reported interview ...

You’ve made it past the recruiter and the first round of interviews. Now you’re meeting with the hiring manager. They’ll likely ask you a series of behavioral questions to evaluate whether you’re a ...

I was graduated from RIT with my undergraduate degree in Criminal Justice in 2000. Never would I have imagined at the time that I would ultimately spend my professional career in the field of Human ...

Difficult bosses, career changes, potential layoffs. From the logistical to the emotional, work can be full of challenging situations and dynamics. And often, it can be hard to know who to turn to ...

According to Columbia Business School professor Michael Chad Hoeppner, the popular idea that you have 7 seconds to make a first impression may be a tad too strict. "I'm not going to give people quite ...