J.D. Power’s 2015 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2014 and May 2015 from more than 62,000 guests in Canada and the U.S. who stayed ...

That's the latest from the this year's J.D. Power North America Hotel Guest Satisfaction Index. The Ritz-Carlton scored 902, up 14 points from last year and the highest ever for a brand in the study.

ACSI surveyed 4,500 guests within three months of their U.S. hotel stays, asking each participant to rate the lodging on such things as his or her experience with reservations, check-in and the ...

In this report, you’ll find: Survey data based on responses from 6,500+ guests across 19 countries Comprehensive data and insights on each stage of a guest’s journey, from booking to check-out ...

COSTA MESA, Calif.: 24 July 2019 — Forget the minibar, sleek lobby and mints on the pillow. If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they ...

As travel managers aim to improve the experience of their travelers' trips, they will want to keep in mind that the better the night's sleep a traveler gets, the higher that person's satisfaction will ...

Overall guest satisfaction in the J.D. Power 2023 North America Hotel Guest Satisfaction Index Study totaled at 655 on a 1,000-point scale. However, satisfaction with hotel staff scored at 701—the ...

The survey, now in its 18th year, is based on responses gathered from more than 67,000 guests who stayed in hotels in North America from May 2013 to May 2014.