How to be heard by your hotel ... • Fill out a guest comment card. Yes, they still exist — and yes, hotel managers still read them. If you don't see one, ask for one.

It’s a good thing Jayne Holland didn’t skip the guest survey after a recent stay at the Four Seasons Hotel in Atlanta. When the property solicited her opinion through a comment card in her ...

Believe it or not, hotel companies do pay attention to guest comment cards and suggestions. Don’t like the bedding? Say so. Can’t figure out how to set the clock radio on the bedside table?

If you've scored a weekend at the JW Marriott in Grand Rapids, maybe sampled the martini trio by the floor-to-ceiling windows in the chic Mixology lounge, you've probably bragged about it on ...

Don't forget to fill out the guest comment card and let them know why. For the most egregious cases, talk to your corporate travel manager about the hotel's contract.