The hospitality industry uses a diverse workforce, which includes a variety of positions that may or may not have a strong educational component. A valet, cleaning personnel and restaurant servers ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

HOLYOKE, Mass. (WWLP) – If you’ve ever thought about working in the hotel business, Holyoke Community College (HCC) is offering a free hospitality training course for qualifying applicants. The ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

The purpose of this study was to analyze the relationship among employee empowerment and other complaint management procedures concerning guest satisfaction, intention to return, and intention to ...

From Philly and the Pa. suburbs to South Jersey and Delaware, what would you like WHYY News to cover? Let us know! In response to a growing need for better training in Delaware’s restaurant industry, ...

Palmetto Goodwill, in a partnership with Trident Technical College, will host an open house for its fourth free* six-week START hotel hospitality training program. The initial information session will ...

ALBUQUERQUE, N.M. (KRQE)– A complaint against APD’s Director of Training, who’s hiring caused controversy, has been dismissed. Jessica Tyler was hired by APD while under investigation by the ...

Jun. 26—The city of Albuquerque's job training program is now offering courses for employees of local hospitality industry businesses. Job Training Albuquerque, which is a partnership between the city ...

Players compete during Saturday’s Baldwin High School Ka‘apuni Basketball Tournament game between the host Bears and Hawaii Baptist Academy at Jon Garcia Gym. The Maui News / MATTHEW THAYER photo A ...

A 24-year-old law student from North Macedonia who worked as a restaurant server at Aspen Meadows Resort last summer as part ...

At UKHospitality, our mission is to provide our members with the tools they need to thrive. This guide is a testament to that ...