Allegheny County emergency officials gave an inside look at just how severe and damaging Tuesday's storms were, telling Pittsburgh's Action News 4 that the call volume to 911 was one of the ...

The Barrow County 911 call center was inundated with calls around 10:20 am. Many callers received the automated message that the center had a "high call volume" instead of hearing from an operator.

It is a busy day for auto body shops in Eau Claire following Thursday afternoon’s severe weather. The hail causing an influx of calls to set up appointments before even getting estimates.

Tucson residents are concerned about long wait times when calling 911, but Tucson's 911 center says high call volumes are the reason for the delay.

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

911 callers alerted police and medics to a lightning strike at the Northland High School field, saying a male was unconscious and not breathing.

Securonix, Inc., five time leader in the Gartner Magic Quadrant Cybersecurity for SIEM, and Customers’ Choice in the 2024 Gartner Peer Insights ‘Voice of the ...

Area residents are expressing frustration about not being able to share their views with the U.S. senators representing them in Ohio after Senate phone lines went down due to high call volume.

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

These UVM Medical Center numbers speak to Vermont’s high cost of health care and the affordability crisis many Vermonters face.

Allegheny County 911 dispatch center sees high call volume following severe storms County 911 averaged more than 5 times their amount in a single hour ...

It is a busy day for auto body shops in Eau Claire following Thursday afternoon’s severe weather. The hail causing an influx of calls to set up appointments before even getting estimates.