Calls to many businesses now result in recordings about "unusually high call volume." The reality, experts say, is that there aren't more calls — but fewer agents answering phones.

The Barrow County 911 call center was inundated with calls around 10:20 am. Many callers received the automated message that the center had a "high call volume" instead of hearing from an operator.

These days, it seems like just about every call center is facing “unusually high call volume” pretty much all the time. “I joke about this a lot,” said Christina McAllister, a senior ...

Peak call times typically occur between 2 p.m. and 7 p.m., while each dispatcher handles an average of 130 to 150 calls per day.

Tips on Dealing With High Call Volume. The sound of a ringing telephone should be music to the business owner's ears. In reality, though, a high call volume can be difficult to deal with at a ...

Allegheny County emergency officials gave an inside look at just how severe and damaging Tuesday's storms were, telling Pittsburgh's Action News 4 that the call volume to 911 was one of the ...

Louisiana residents, who live in parishes approved for DSNAP benefits due to Hurricane Ida, can call the LAHelpU Customer Service Center on their assigned day at 1-888-524-3578 between the hours ...

Call a business, any business. Chances are, you’ll hear a recording that says they’re experiencing “unusually high call volume” so you should expect a long wait on hold.

During that press conference, he said that the state call center has received more than 18,000 phone calls. To reach the call center, dial 833-427-5634.