Sony Semiconductor Solutions Corporation (SSS) has announced the launch of the LYT-828, a new 50-megapixel*1 CMOS image ...

Customer satisfaction with airlines fell 4% from last year, driven in large part by business customers, according to the American Customer Satisfaction Index based on nearly 16,800 consumer ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These ...

From ensuring timely deliveries to reducing fraud and enhancing marketing campaigns, high-quality address data is a critical asset for ecommerce retailers looking to grow and scale in 2025. Clean ...

Boost Customer Satisfaction. Quality control is a vital element in producing high quality products that meet customer expectations. When your products do what they're supposed to do, ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say.

According to the 2025 J.D. Power U.S. Credit Union Satisfaction Study, member satisfaction with credit unions holds steady at 729 on a 1,000-point scale—unchanged from last year.

1. Make customer service a shared mindset rather than just another task. Even with a small team, if everyone understands that providing a great customer experience is part of their role—not just ...

Consumer satisfaction with car dealers' service ranks high: J.D. Power Image (c) ConsumerAffairs Share Porsche, Subaru, MINI dealers among the highest-ranking ...

U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI ®). 1. In ...