High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Here’s how one company is already using the tools designed to help businesses create helpful AI agents ... Developers give ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Momentunm's new Coaching Agent highlights how well customer-facing teams adhere to leadership guidance ... AI into their workflows in a way that feels natural and universally helpful," said Santiago ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.